Kurs-ID: IBM_TP362G
IBM Control Desk 7.6 Service Request Management Fundamentals (TP362G)

This course introduces you to the fundamental concepts of managing a Service Desk using IBM Control Desk. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to create and resolve service requests, incidents and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.
Alle IBM Trainings werden mit Original IBM Schulungsunterlagen angeboten und finden in Kooperation mit dem von Arrow ECS autorisierten IBM Schulungspartner esciris statt.
Termin buchenSeminarinhalte
IBM Workload Scheduler Introduction
- About Workload Automation
- IBM workload automation offerings
- IBM Workload Scheduler terminology
- Workload Scheduler user interfaces
- Getting started with Application Lab
- Getting started with the Dynamic Workload Console
- Connecting the console to Workload Scheduler
- Getting started with the command-line interfaces
Using the Application Lab interface
- Using the processes status overview page
- Managing processes
- Using other Application Lab functions
Monitoring Workload Scheduler production
- Monitoring Workload Scheduler production by using queries
- Using the Workload Dashboard
- Monitoring system status and health
- Monitoring plan objects
- Using the What-if Analysis interface
- Monitoring the plan graphically
Managing Workload Scheduler production
- Managing the scheduling environment
- Managing scheduling objects in the plan-
Creating scheduling objects
- Using the Workload Designer
- Creating scheduling objects
- Creating variables and variable tables
- Creating prompts and resources
- Creating calendars
- Defining jobs
Scheduling, forecasting and migrating workloads
- Creating job streams
- Applying jobs to job streams
- Setting time and date restrictions
- Using advanced scheduling options
- Creating job stream definitions by using composer
- Creating and using event rules
- Forecasting and previewing future dates
- Exporting and importing scheduling definitions
- Using Workload Application Templates
Reporting with Workload Scheduler
- Using reporting features
- Using Common Reporting with Workload Scheduler
- Using the batch reporting utility
- Using the preformatted text-based report utilities
Zielgruppe
This course is designed for anyone who implements or uses IBM Control Desk for Service Desk and Service Catalog functions, or anyone working with Service Requests, Incidents or Problems.
Voraussetzungen
Before taking this course, you should have the following skills:
- At a minimum, intermediate computer skills
- The ability to visualize complex scenarios
Dauer und Zeiten
3 Kurstage
Termine
- 20.06.22 - 22.06.22HamburgAnmelden
- 04.07.22 - 06.07.22Virtual OnlineAnmelden
- 25.07.22 - 27.07.22WienAnmelden
- 25.07.22 - 27.07.22ZürichAnmelden
- 05.09.22 - 07.09.22MünchenAnmelden
- 19.09.22 - 21.09.22Virtual OnlineAnmelden
- 17.10.22 - 19.10.22BernAnmelden
- 17.10.22 - 19.10.22WienAnmelden
- 14.11.22 - 16.11.22Virtual OnlineAnmelden
- 28.11.22 - 30.11.22DüsseldorfAnmelden
- 12.12.22 - 14.12.22BaselAnmelden
- 12.12.22 - 14.12.22WienAnmelden
Kurspreis für offene Schulungen
2100,00 € zzgl. 19% MwSt. (2499,00 € inkl. 19% MwSt.)
Hinweis
Das Training findet auf Deutsch statt.